ORDERS & SHIPPING
Checking the Status of Your Order
Please always feel free to check with us for information regarding an order you've placed. The easiest way to do so is to either email us at firstname.lastname@example.org or call us at 1-800-419-1152. Orders are invoiced by name, so please provide your full name when contacting us.
Shortly after you place an order, your order is assigned an invoice number. You can contact us at any time to get your invoice number, which can be used to look up or reference your order.
Right when we get your order, we authorize the charge and check the availability of the products you ordered. If they can ship immediately, we will capture the charge, ship the items, and notify you by email of the shipping and tracking information. If they cannot ship immediately, we will contact you before capturing the charge to notify you of the expected ship date and ask if you want to keep the order. If you choose not to keep the order, we will reverse the authorization and not capture the charge.
We routinely ship products all over the world, and can easily accommodate orders to be shipped outside the United States.
Shipping prices are unique for each customer. Please contact us for a shipping quote sending an email to email@example.com
Prices on our website, in our catalogs, and in our magazine ads do not include shipping and handling charges.
- To get shipping prices on particular products, you can either: (1) place the desired items in your online shopping cart and check the shipping price calculated at our electronic check-out, or (2) contact us by calling 1-800-419-1152 or email us at firstname.lastname@example.org .
- Shipping prices always depend on the parts ordered and the destination delivery location.
All shipping prices include full insurance. Should your shipment be damaged or lost, we will assume liability for the package and will replace your lost or damaged parts as quickly as possible and at no charge to you.
We don't capture your funds until we confirm product availability.
When credit card orders are placed with us, we only "authorize" the charges up front and do not capture them. Right when we get your order, we check the availability of each product to see how soon it can ship.
If the product is in stock or can ship immediately, then we capture the charge (which finalizes the payment and order). The large majority of our orders can ship immediately.
In the rare case where an order cannot ship immediately, we will contact you to give you all the details so you can decide if you'd like to keep the order or not. If you explicitly tell us to keep the order, then we'll capture the charge and finalize the order. If you tell us you no longer want the order (or if we are unable to contact you), then we will reverse the original authorization and no final charge will ever hit your account.